Delivery & returns

Last updated

Who we are. LostMe is the trading name of , a sole trader, 33 Herons Court, Durham, DH1 2HD. Email dev@nirr.uk.

Delivery

Delivery to addresses in the United Kingdom is included in the price you see at checkout. Your stickers are printed after payment, so please check your delivery address before you pay.

Cancelling an order

You can cancel any order for a full refund until we start printing it. Email dev@nirr.uk with your order reference (it looks like LM-AB12CD) as soon as you can. If we have already started printing, we cannot cancel, but your rights below still apply.

Faulty or not as described

If your stickers arrive damaged, faulty, misprinted or not as described, email us within 30 days with your order reference and a photo. We will replace them or refund you, whichever you prefer, and we will cover the cost of any return. This is in addition to your statutory rights under the Consumer Rights Act 2015, which are not affected.

Refunds

Refunds go back to the card or wallet you paid with, normally within 14 days of us agreeing the refund. Your bank may take a few more days to show it.

Something wrong with a scan?

If a sticker does not scan or opens an error, email us the short code printed under the QR and we will sort it out.