Terms of sale

Last updated

Who we are. LostMe is the trading name of , a sole trader, 33 Herons Court, Durham, DH1 2HD. Email dev@nirr.uk.

What we sell

Packs of 3 or 5 plaster-shaped QR stickers, each with its own unique QR code and short code. You choose a ready-made design or make your own in our Studio. The price shown at checkout is the total you pay, including delivery to a UK address. We deliver within the UK only.

Placing an order

Your order is an offer to buy. We accept it, and a contract is made, when we confirm your payment by email. Payment is taken by card, Apple Pay or Google Pay on Stripe’s secure page. If something is wrong with your order (for example, the address cannot be delivered to) we will contact you before posting, or refund you in full.

Your own designs

If you use your own images, text or artwork you confirm you have the right to use them, and that they are not unlawful, offensive or someone else’s trade mark or copyright. We may refuse or cancel an order for a design that breaks this, and will refund you in full. The QR pad and the words “SCAN” and “IF LOST” are fixed on every sticker so it always scans.

How the service works

Anyone who scans a sticker can send a report to its owner, who is emailed. We cannot promise that a lost item will be found or returned, that a finder will report it, or that a location is accurate. Stickers can be scanned by anyone, so please use the message box on a sticker for something safe such as “please hand in at the porters’ lodge” and never put your phone number or home address on it. Take care if you arrange to meet someone who has found your property.

Using the site

Do not use the site to send spam, abuse other people, or try to break or overload it. We can block access to anyone who does.

Delivery, returns and refunds

See our Delivery & returns page, which forms part of these terms.

Our responsibility

Nothing in these terms limits your legal rights as a consumer, including that goods must be as described, of satisfactory quality and fit for purpose (Consumer Rights Act 2015). We are not responsible for losses we could not reasonably have foreseen, or for a lost item not being found. Our stickers are not a guarantee of recovery.

Complaints and law

If something goes wrong email dev@nirr.uk and we will try to put it right. These terms are governed by the law of England and Wales, and the courts of England and Wales can hear any dispute (if you live in Scotland or Northern Ireland you may also use your local courts).